Support

FAQ

Before contacting Centili support, you can always consult the most frequently asked questions regarding our services.

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End users

Text messages are usually delivered instantly, but there could be several reasons for a delay. Try restarting your device and make sure there aren’t any GSM signal reception issues at your location. This may also be a result of a temporary problem with your carrier and the text message could be delivered later.
Security/anti-fraud checks conducted by the mobile network operator can delay finalisation of a given transaction. Also, the mobile network operator may reserve the funds and return them to your account in the event of an unsuccessful transaction attempt.
In this case, the problem might be on your content provider’s side, we would kindly suggest that you contact your content provider’s support to help you deal with this issue, since the Centili payment platform handles only the transactional part of the digital goods exchange.
Please check your credit balance – in case of insufficient credit balance the purchase of digital goods will not be processed.
Make sure that you are unsubscribed from this service by contacting the service provider and following specific instructions which they provide.
Unfortunately, these limits are set up by your Mobile Network Operator and are applied to all users, so it can’t be manipulated in any way.

Merchants

You will be contacted by our merchant sales support team as part of the approval process. If you aren’t contacted after 48 hours, please contact Centili support.
Text messages are usually delivered instantly, but there could be several reasons for a delay. Try restarting your device and make sure there aren’t any GSM signal reception issues at your location. This may also be a result of a temporary problem with your carrier and the text message could be delivered later.

Consulted our FAQ and can’t find a solution?

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Centili Payment Demo

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