At CENTILI, we care about your personal data. It is very important to us to be transparent about the data we collect about you, how we use such data and with whom we share it. This is why we advise you to read the following Privacy Policy, as well as General Terms and Conditions, Terms of Use and Cookie Policy, to be fully informed about processing of your personal data.

CENTILI is a direct carrier billing pioneer that enables highly converting mobile payment flows in 80+ countries worldwide. Seamless setup of the complete carrier billing ecosystem with advanced features for one time and recurring payments drives business growth for telecoms, online businesses, app developers, and digital content providers. Centili’s in-house carrier billing platform is built on top of deep industry knowledge and years of large-scale cooperation with mobile operators. We believe that the responsible use of data supports business growth and builds strong relationships between partners, consumers and brands. As a business, we are committed to respecting and protecting the privacy of all individuals with whom we interact.

  1. Introduction
  2. What data we collect and how we collect it
  3. Why we collect your data and how we use it
  4. How and with whom we share your data
  5. Where is your personal data processed
  6. What are your rights in respect of your personal data
  7. How can you object to the processing of your personal data
  8. How long do we keep your personal data
  9. How can you contact us
  10. How often do we update this Privacy Policy


This Privacy Policy represents the description of the way we process your personal data.

The term "CENTILI" or "us" or "we" refers to the company CENTILI Ltd, with its registered office at London SW1Y 6AW, 5th Floor, 86 Jermyn Street, and registration number 7911314, and its affiliated companies.

The term "you" refers to the natural person who is user of our Services or whose personal data we process during the performance of our Services.

The term "personal data" means any information about you by which you can be identified, directly or indirectly.

In certain situations, in respect to processing of your personal data, we act as a data controller. In other situations, we act as a data processor.

The term "data controller" means the natural or legal person which, alone or jointly with others, determines the purposes and means of the data processing and is responsible for processing such data in a manner consistent with the applicable European and national regulations on the personal data protection. By using our Services, with respect to processing your personal data, we will in certain situations act as a data controller. In other situations, when we processes your personal data by the means and for the purposes determined by our business partners, we will act as a data processor.

This Privacy Policy applies to CENTILI services ("Services").


We process your personal data which you provide to us directly.

CENTILI collects and processes personal data about you as an individual in the following situations:

  • CLIENTS (MERCHANTS) - when you use our Services;
  • SALES CONTACTS - when you visit our website, register in order to get information for a specific Service, and/or ask for communicate with us;
  • MARKETING SUBJECTS - when you subscribe to our newsletters, webinars, alerts or other services from us.

We collect and process personal data about you if you use our Services, e.g. if you create an CENTILI account and become our Client.

For that purpose, we will collect your account data, which means your personal data that relates to your relationship with CENTILI, like your name and/or contact information (e-mail, phone number, address) and billing information (name, address, VAT number).

Collecting and processing of this data is necessary to us in order to enter into a business relationship with you or to fulfill our obligations arising from our existing business relationship with you.


We collect your personal data when you visit our website and register in order to get information for a specific Service, when you ask for more information about a certain Service, or contact us with a question or complaint. We may collect this information through our "Merchant Partnership" form on the web, through networking events, LinkedIn contacts or other way of communication.

For this purpose we may collect only your basic contact information (such as name, phone number, email address, your employer) as well as any other information you choose to send us, depending on a nature of your request.


We also collect your personal data when you subscribe to our newsletters, webinars, blogs or our other services through which we provide the information about our business and Services.

For this purpose, we collect data like your first and last name, your employer, country, mobile phone and email address. This type of data is necessary and relevant to our marketing department.

This data is collected through the webforms on our website. We collect and process it pursuant to your consent provided to us when submitting such webform.

In certain situations, our customers, business partners and other entities (“third parties”) may provide your personal data to us.


We may process personal data of the individuals on the behalf of our Clients, and for the sole purpose of providing our Services to said Clients. That can be personal data of our Clients' employees, or our Clients' end-users.

That means that our Clients will provide us with contact details (like name, e-mail address, phone number or other contact details) of their employees authorized by the Client to access Client's CENTILI account while using CENTILI Services.

While using our Services, the Client will share with us or CENTILI will collect on behalf of our Client personal data of the Clientʼs end users, primarily MSISDN. Other data collected could be Client's end user e-mail address, IPaddress,IMSI,IMEI and User-Agent.

'It is possible that during the course of the provision of its Services, on behalf of its Client, CENTILI collects and processes further personal data of the Client's end users, for the purposes of refunds to end-users upon their request. That data could be the name, bank account details and other data required by the applicable financial legislation in order to process the refunds towards the Clientʼs end-users on behalf of the Client.

We process such personal data on behalf of our Client and only for the purposes of providing our Services to our Clients, in accordance with the General Terms and Conditions, and/or the Agreement for the Services and Data Processing Agreement concluded with our Clients.

That means that Client is the controller and CENTILI is the processor regarding such personal data.


We collect your personal data, from you or from third parties, in order to provide our Services to you, our clients and business partners, to enable you to use our Services, as well as to improve and develop our Services.


All the personal data collected about you as a Client of our Services will be used only for the purpose of enabling you to access and to use our Services, to provide you with a technical support for our Services, for the purpose of improving our business relationship with you, as well as for the purpose of exercising our rights and fulfilling our obligations arising from the business relationship that we may have with you. Personal data collected for these purposes will not be used for any other purpose, unless we have another legal basis for such processing of your personal data (such as your consent).


We collect your personal data to provide you with information about our Services, to build and maintain a business relationship with you and provide you with all the necessary information to make sure our cooperation will be mutually beneficial and satisfying after you become a Client.

We will use this information only to contact you to answer your questions or to find out if you are interested in a further cooperation with us. Any further processing of your personal data will be based on a business relationship we shall establish with you or on a consent that you have provided to us for specific purpose. If we do not establish a business relationship or obtain a consent from you, we will delete your data collected for this purpose.


Your personal data collected for the marketing purposes will be used only to deliver you our newsletters, enable you access to our webinars, blogs, events or our other marketing services, for which specific purposes we have obtained your consent.


If we receive personal data of the individuals from our Client in order to provide our Services to said Client, we will processes such personal data only for the purpose specified by the Clients and on their behalf.


In order to provide our Services to you or to third parties, we may share your personal data with our business partners. Some of our business partners will have access to your personal data as reasonably necessary to perform certain tasks on our behalf. Some of them will have access to your personal data as a part of the Services which we provide to you or to respective third parties.

For the purposes of providing you with our Services, we use some sub-processors, who assist in providing our Services, or otherwise may have access to the data stored within our platform, and we take care to maintain an up-to date list of them here -

Notwithstanding the foregoing, we do not share with third parties your information or information otherwise received from you through the usage of our Services, except when necessary, such as with:

We may also need to share your personal data with certain entities pursuant to our legal obligation or when it is required to help to protect the rights and safety of you, us, or others.

  • Network operators and/or other communications service providers when necessary for the set-up of proper routing and connectivity.
  • Third-party service providers to the extent strictly necessary for them to perform specific actions on our behalf. We may share personal information with our trusted and verified third-party service providers for example in order to enable them to process payments for us or to prevent fraud.

We may share your personal data with others when our business is sold to a third party. Such third party will have the obligation to continue to use your personal data in accordance with this Privacy Policy.

  • Relevant legislation. In case we are presented with a legal obligation, we will share the data from users with such third parties that are legally entitled and authorized to request the same, such as within criminal procedures or threats to the public security;

We will not share your personal data with any person or entity if we do not have a legal basis for such disclosure of your personal data.

  • Targeted Advertising. We do not and will not sell, rent or share in any other shape or form any information to a third party for advertising or similar marketing purposes. We do however use direct marketing through Google Adwords for our own purposes. You can, however, visit our Cookie Policy or adjust the advertising settings in your browser. There you will be able to find out more on how to manage your advertising preferences to suit your needs.


Your personal data may be processed both inside and outside of the European Union by the parties specified in section 4 above, subject always to contractual restrictions regarding confidentiality and security in line with applicable data protection laws and regulations. We will not disclose your personal data to parties who are not authorized to process them.

While providing our Services and unless otherwise agreed with the Customer in writing, we will make sure that personal data we have collected are stored and processed at the processing systems located in CENTILI data center located within European Union (our data center is located In Frankfurt, Germany). In case when the personal data will be transferred outside the EEA area, we will take all the appropriate and necessary steps to ensure that such data is processed in accordance with the applicable data protection laws, including GDPR.


Pursuant to the applicable European and national regulations on the personal data protection, you can access or delete your personal data, as well as to exercise other rights in order to have control on how your personal data is collected, used and shared.

Where permitted by applicable law or regulation, you have the right to:

  • Access your personal data that we process about you and to learn the origin of the data, the purposes of processing and the period for which your personal data will be processed, who are the controllers and processors of your personal data and to whom your data may be disclosed;
  • Withdraw your consent at any time where your personal data is processed pursuant to your consent;
  • Update or correct your personal data so that it is always accurate;
  • Delete your personal data from our records if it is no longer needed for the purposes indicated above;
  • Restrict the processing of your personal data in certain circumstances;
  • Obtain your personal data in an electronic format; and
  • File a complaint with us and/or the relevant data protection authority.
  • You may exercise these rights by contacting us by the contact information specified below providing your name, email address and purpose of your request.


Where permitted by applicable law or regulation, you have the right to object to the processing of your personal data, or to tell us to stop processing your personal data. Once you have informed us of this request, we shall no longer process your personal data unless permitted by applicable laws and regulations.

You may exercise this right in the same manner as for your other rights indicated above.


Your personal data, collected and saved in our database pursuant to your consent, will be saved in our database for a period specified in such consent. If you wish to withdraw your consent for processing of your personal data for any purpose and to delete your data from our database, you can do that at any time by sending an email to

Regarding processing of your personal data that is not subject to your consent, we will process such data for a period necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer period for the processing of such personal data is required or permitted by law. After expiration of such period, we may keep your data for archival, statistical and/or other legitimate purposes, in a non-identifiable form.


If you have any questions on how we use your personal data, if you wish to exercise a certain right or to resolve any complaint in respect to the processing of your personal data, you can contact us by sending an email to the following email address:

If you want to file a complaint or contact the relevant data protection authority for any other reason, you may do so by visiting the following website:


The most current version of this Privacy Policy will govern our practices for collecting, processing, and disclosing personal data. We will provide notice of any modifications by posting a written notice on our website.

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