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Frequently asked questions

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End users

I have purchased the service and did not receive the goods. I have received the following SMS: "YOUR REQUEST IS NOT VALID, BUT YOUR PHONE BILL WAS CHARGED. TO MAKE YOUR REQUEST VALID PLEASE USE PAYMENT WIDGET TO START THE PURCHASE."

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I do not like the service I purchased, and I demand a refund.

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I have been charged, but I have not received the goods that I purchased.

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Can I remove the daily and monthly limits for topping up games?

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I am not receiving payment confirmations.

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I am being repeatedly charged for the service I purchased only once.

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I deleted an application, but you are still charging me, why?

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I have tried to conduct the purchase, but my transaction has failed.

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Something is wrong with my in-game account.

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I have entered my phone number; however I am not receiving the text message.

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I am trying to purchase the service, but the error message I am getting is that my number is invalid, Unsupported MNO.

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Clients

I have registered a new service, but it is pending approval.

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When I register a new service, how long will the approval of it take?

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What kind of bundle models are supported through Centili Fusion bundling platform?

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What kind of bundle options are supported through Centili Fusion bundling platform?

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Through which channels can users activate the bundle offer?

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Who manages the user lifecycle?

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