Need help?

If you don’t find an answer in the FAQ section below, feel free to contact our 24/7 support team. We will get back to you shortly.

Centili Limited

Frequently asked questions

Updated less than a minute ago

End users

I have purchased the service and did not receive the goods. I have received the following SMS: "YOUR REQUEST IS NOT VALID, BUT YOUR PHONE BILL WAS CHARGED. TO MAKE YOUR REQUEST VALID PLEASE USE PAYMENT WIDGET TO START THE PURCHASE."

open

I do not like the service I purchased, and I demand a refund.

open

I have been charged, but I have not received the goods that I purchased.

open

Can I remove the daily and monthly limits for topping up games?

open

I am not receiving payment confirmations.

open

I am being repeatedly charged for the service I purchased only once.

open

I deleted an application, but you are still charging me, why?

open

I have tried to conduct the purchase, but my transaction has failed.

open

Something is wrong with my in-game account.

open

I have entered my phone number; however I am not receiving the text message.

open

I am trying to purchase the service, but the error message I am getting is that my number is invalid, Unsupported MNO.

open
Clients

I have registered a new service, but it is pending approval.

open

When I register a new service, how long will the approval of it take?

open

What kind of bundle models are supported through Centili Fusion bundling platform?

open

What kind of bundle options are supported through Centili Fusion bundling platform?

open

Who manages the user lifecycle?

open

open